imtoken will never ask for your seed phrase, private key or verification code. Always review the address, network and request details before transferring, signing or approving.
FAQ

FAQ

Answers across wallets, networks, Web3 and security

The FAQ covers seed phrases, private keys, networks, transfers, gas, transaction hashes, DApps, signatures, approvals, EVM, Layer 2, Ethereum, PoS and validators.

Important

Support will never ask for your seed phrase or private key.

A digital wallet manages addresses, keys and onchain transactions. Asset state exists on blockchain networks rather than simply inside the app.

A private key controls signing for an account, while a seed phrase can derive and recover multiple accounts. Both are sensitive.

No. Official support will not ask for a seed phrase, private key or verification code.

Networks maintain separate state. Using the wrong network can prevent assets from arriving as expected.

Usually not by a wallet provider. Verify address, network, amount and fee before sending.

Gas measures network resources required to execute a transaction or smart contract call.

A transaction hash is a unique identifier that can be used to check status in a block explorer.

No. Connection, message signing, transaction signing and token approval are different permission levels.

A message signature usually does not directly transfer assets, but it can represent authentication or permissions and still deserves careful review.

A token approval allows a specified contract to use tokens within an allowance. Verify the spender and amount.

An EVM network uses Ethereum Virtual Machine concepts. Networks can share address formats while keeping separate state.

Layer 2 processes more activity away from the base chain while using data, proofs or settlement mechanisms linked to it.

Check the domain and request details, and reject any site asking for seed phrases or remote-control access.

No. Rewards can change, exits can take time, and protocol, technical and market risks apply.

A validator follows network rules to participate in consensus activities such as proposals and attestations.

Consider revoking permissions you no longer need to reduce long-lived exposure.